Citizen’s Charter

OFFICE OF THE DEPUTY COMMISSIONER LUNGLEI DISTRICT: MIZORAM

CHAPTER 1

Vision and Mission Statement of the Department

Vision

1. To ensure efficient and effective district administration.
2. To provide transparent and responsive administration.

Mission

1. Promote accountability, competency, punctuality and responsiveness.
2. Improving quality of service delivery.
3. Effective implementation of policies of government by ensuring that the entire machinery in the district level delivers quality public services.

CHAPTER 2

Details of Business Transacted by the Department

The office of the Deputy Commissioner, Lunglei is divided into various Branches for smooth functioning of the office and officers are assigned as Branch Officers for the various Branches enumerated below :-

1. Establishment Branch:  The Branch deals with recruitment of staff, service matters & pension cases of all categories of employees of the office, training & disciplinary proceedings if and when initiated. It also deals with purchase, repair and maintenance of all vehicles belonging to DC Lunglei, procurement of POL, requisition of vehicles in times of Election and other emergency situations and all matters related to vehicles. Further, the Branch deals with Govt. Orders, Notifications and instructions, coordination with other functionaries in the District, etc.

2. Stationery Branch: It deals with procurement of all forms and stationery items including office furnitures and other equipments required for day to day functioning of the office as per Govt. instructions, repair and maintenance of various machines in the office, installation of telephones, electric connection, water supply and subscription of newspapers with bills for all these items.

3. Nazarat Branch : The Branch deals with all account matters, prepares pay bill of staff, budget estimate & revised estimate of the office, submits all periodical returns on expenditure statements regularly to the Govt., Collects professional tax from all employees and receive Govt. revenues and credit into Govt. account. Prepares replies to various audit notes and issues LOC to Sub-Divisions.

4. General Branch: The Branch deals with all matters relating to other departments and other important subjects, information and orders targeted to the general public. It handles Protocol duties in connection with observance of Important Days and reception and accommodation of touring VVIP/VIPs. It also deals with matters related to District Administration such as Law & Order, Revenue, Land & Building, assessment of house rent within the District and issuance of Fair Rent Certificates. Maintenance and allotment of quarters are also dealt by this Branch. 

5. ILP Branch:  ILP Branch issues Inner Line Permit as per standing instructions of the Govt. of Mizoram to non-residents who are requiring to stay in the District for various reasons. ILP is issued for a period of six months, on expiry of which the same can be renewed twice for a period of six months each. Nominal fees are charged for issue as well as renewal of the Permits which is credited into Govt. account.

6. Arms Branch: The Arms Branch takes care of issue of fresh as well as duplicate Arms Licenses, renewal of Arms Licenses, registration of arms and permission for retainership of arms. The Branch also issues explosives license, Vendor License and permission for practice firing by security forces.

7. Census Branch: The Branch deals with all Census matters. It also issues Scheduled Caste /Scheduled Tribe /Income/ Residential Certificates/Domicile Certificates etc., application forms for which are readily available in the Branch as well as in the website.

8. Planning Branch: The Branch deals with matters relating to various development programs including implementation of works under MPLAD/MLALAD, High Powered Committee for Lunglei District and various State and District Level Committees.

9. DM&R Branch: The Branch deals with any kind of disasters happening in the District and relief/rehabilitation works thereof. It deals with natural calamities, collect reports on damages caused by natural calamities such as heavy rain, floods, landslides, hailstorms, fire, etc. and provide necessary assistance both in cash and in kind. Silpaulins received from DMR Directorate are distributed on need based.

10. Technical Branch: Headed by AE/JE, the branch prepares estimate for developmental works under MLALADS. It also look after and supervise any departmental or minor works taken up by the office including preparation of plan and estimate. 

11. Circuit House Branch: Lunglei Circuit House is having three VIP suites, eight two-bedded and one bedded ordinary rooms and a Dormitory of seven beds. The Branch deals with reservation of accommodation, maintenance of the Circuit House, Collection of room rents etc. and deposit into Govt. account through Nazarat Branch.

12. Election Branch: Under the overall supervision of DC, who is also the District Election Officer, the branch deals with all matters relating to Photo Electoral Rolls and election to village Councils, State Legislature and Lok Sabha.

CHAPTER 3

Details of ‘Citizens’ or ‘Clients’

Every person, every household and village in the District become a client to the Office of Deputy Commissioner. And as the Deputy Commissioner is the administrative head in the district, all other departments are also jointly responsible to the effective functioning of district administrative machinery, thus serving every citizen or client collectively.

There are 43495 households, 186 villages and 159863 persons in the district as per Census 2011. There are two Civil Sub-Divisions namely – Lunglei Sadar Sub-Division, Tlabung Civil Sub-Divisions. The District also divided into three Rural Development Blocks – Lunglei, Lungsen and Bunghmun.

CHARTER 4

Statement of Services provided

1. Maintenance of law and order including issue of Prohibitory order as and when required.
2. Issue and Extension of Validity of Inner Line Permits. 
3. For renewal of Arms Licenses, Issue of Duplicate Arms Licenses and permission for retainer ship of arms.
4. Issue of Residential Scheduled Tribe/ Caste and Income Certificate.
5. Issue of Old Age Concession Cards to persons who attain 65 years of age.
6. Maintenance and updating of Census records.
7. Implementation of various works under MPLADS/MLALADS.
8. Provision of relief in times of calamities and Disasters. Distribution of relief depends on the fund made available.
9. Celebration of important Days like Independence Day, Republic Day etc.
10. Accommodation for VVIPs who visit the District form time to time.
11. Acquisition of lands and buildings for public purposes as per relevant Acts and Rules.
12. Fixation of fair rent in respect of buildings occupied or proposed to be occupied by various Government Departments for offices or staff quarters etc as per the provision of the Mizoram Urban Areas Rent Control Act, 1974.
13. Settlement and disposal of dispute over lands including eviction of encroachers, removal of road side encroachments including eviction of unauthorized occupants.
14. Supervision and implementation of various Development works within Lunglei District.
15. Issuing Tax Exemption Certificate.
16. Issuing Birth and Death Certificate.
17. Issuing Domicile Certificate.
18. Issuing Religion Certificate.
19. Issuing Adhaar Card.
20. Issuing Electoral Photo Identity Card.

CHAPTER 5

Details of Grievance Mechanism

Every person who is feeling aggrieved of the service delivery or failure of service delivery can bring his grievance to the Deputy Commissioner, Lunglei, either in person or in writing.

Deputy Commissioner, Lunglei is assisted in his day-to-day function by the Additional Deputy Commissioners, Sub Divisional Officer (Sadar), Sub Deputy Commissioners and the Superintendent. These officers are also responsible for accomplishment of the desired and immediate action on any grievances brought to the notice of the Deputy Commissioner.

Present incumbent of the key posts of the office of the Deputy Commissioner, Lunglei is as below: –

CHAPTR 6 

 Expectations from the ‘Citizens’ or ‘Clients’

The Office of the Deputy Commissioner is open to all. Serving the people is the purpose for which DC’s office exists. In the meanwhile, a few lines of expectation on every citizen is mentioned below:-

1. For prompt action on matters relating to issue of certificates, ILP, etc. required documents such as Birth certificate, EPIC, extract of Voters list copy of LSC passport size photos, police verification report, NOC, etc. as the case may demand must be readily produced.

2. Works under MPLADS/MLALADS are to be completed as per guidelines. Every executing agency expected to perform work accordingly.

3. Report on natural disaster should be immediately brought to the office or to other responsible offices and everyone is expected to take immediate action in this regard.

4. Anyone who needs service or action on any matter falling under the purview of DC’s office should bring adequate and genuine information or document.

5. All are expected and requested to bring their grievances to Deputy Commissioner in matters relating to service delivery or failure of service delivery.

6. All are expected and requested to be a part of effective and responsive district administration by accomplishing fundamental duties.